I'm Not Receiving Notifications

/Support

Not receiving notifications?

• Please follow these steps:

1. Open the mobile app and click on the lines on the upper righthand side.
2. Click "Profile"
3. Ensure that your phone number is typed correctly with only the area code and seven other digits. Do not include any dashes or other symbols.
   

Once you have checked this, close the app,  delete it and re-download from the app store, following these steps:

1. Open the app once it has re-downloaded.
   
2. When you first open it, you will get a few pop ups from your phone - be sure to click "ALLOW" on all of them.
   
3. Login with your credentials & you should be good to go! Please note, you MUST stay logged into the application to get app banner notifications.
   

If issues like this continue or you need help, please don't hesitate to submit a ticket with us. We would be happy to help!

Need Help? Submit a Support Ticket